Student Privacy FAQ

uConnect is the career services platform your university uses to provide career exploration resources, counseling, and job search support. Your university — not uConnect — is the primary owner and controller of your data. uConnect operates the technology on your university’s behalf, similar to how a university might use a third-party learning management system for coursework.

No. uConnect does not sell student data and has committed to never doing so. uConnect’s business model is based on providing services to universities, not on monetizing student information. This commitment applies regardless of what state you live in.

Two parties can access your data:

• Your university career center: All information you enter into the platform — including your profile, career searches, saved resources, and affinity group memberships — is visible to university career center staff.
• uConnect staff: uConnect employees may access data for technical support, security monitoring, and platform improvement, subject to strict access controls and confidentiality obligations.

uConnect does not share your individual information with employers, advertisers, or any third party outside of these relationships.

Affinity groups are optional communities within the platform (such as Women in STEM, LGBTQ+ Professionals, or Students with Disabilities) that connect you to identity-specific career resources and opportunities.

Important: Joining an affinity group may reveal sensitive personal information — such as your sexual orientation, gender identity, disability status, or veteran status — to your university career center. Your university can see which affinity groups you belong to.

Affinity group membership is entirely voluntary and has no effect on your access to the platform’s core features.

No. Leaving an affinity group removes your active membership, but your university may retain historical records showing you were previously a member. This is important to understand before joining: once you join a group, your university’s knowledge of that membership may persist even if you leave.

If you are concerned about this, you have two options:

• Submit a data deletion request through your university career center or directly to uConnect at security@gouconnect.com. Note that deletion of this specific data may not be possible if it is part of a broader education record your university is required to retain.
• Contact your institution’s FERPA officer to understand your rights regarding amendment or restriction of education records.

We recommend thinking carefully before joining any affinity group that reflects information about your identity you would prefer to keep private from your university.

Yes. Affinity groups are optional. All core career exploration features — job search resources, career counseling, event listings, and employer connections — are available without joining any affinity group.

Under FERPA and applicable state privacy laws, you have the right to:

• Data Portability: If you live in California, Colorado, Connecticut, Virginia, or other states with comprehensive privacy laws, you may request your data in a portable format
• Access: Request a copy of the personal information collected about you
• Correction: Ask us to fix inaccurate or incomplete information
• Deletion: Request that your data be deleted (note: deletion results in loss of platform access)

There are two paths:

Alternative: Email uConnect directly at security@gouconnect.com. uConnect will coordinate with your university before taking action. Expect a response within 10 business days and resolution within 45 days for access requests.

Recommended: Contact your university career center. Because your university is the controller of your education records, they can process requests most efficiently and comprehensively.

Your data remains stored in the uConnect platform after you graduate. uConnect does not automatically delete or archive student data upon graduation. Data is retained for as long as your university maintains an active subscription with uConnect and does not explicitly request deletion.

There are two situations in which your data may be removed after graduation:

• SIS Integration: If your university uses a Student Information System (SIS) integration with uConnect and configures it to remove or deactivate users upon graduation or departure, your account may be deactivated or deleted through that process.
• Explicit Deletion Request: Your university may submit a data deletion request to uConnect on your behalf, or you may submit one directly to uConnect at privacy@gouconnect.com.

If you would like your data deleted after graduating, we recommend contacting your university’s career center or submitting a request directly to uConnect.

Your rights to access, correct, and delete your data continue after graduation. Because your university-issued email may no longer be active, contact uConnect directly at security@gouconnect.com using your personal email. Include your full name, the university you attended, your graduation year, and a brief description of your request. uConnect will verify your identity and coordinate with your former institution before taking action. Expect a response within 10 business days.

Yes. uConnect complies with privacy laws in all states where they apply, not just the states listed in the policy. As of 2026, more than 20 states have enacted comprehensive privacy or student data privacy laws. Regardless of where you live, uConnect honors the core rights described in this FAQ. Contact privacy@gouconnect.com to ask about rights specific to your state.

No. uConnect does not track you across other websites. Within the platform, uConnect records which resources and links you access (to understand which content is most useful to students). When you click an external link, uConnect records that you clicked away, but does not follow your activity on external sites.

uConnect uses cookies to:

• Keep you logged in during a session
• Remember your preferences
• Analyze platform usage to improve features

You can control cookies through your browser settings. Disabling cookies may affect some platform functionality, including staying logged in.

uConnect implements multiple layers of security:

• Encryption in transit (TLS/SSL) and at rest
• Role-based access controls limiting who can see what data
• Regular security audits and vulnerability testing
• Mandatory employee privacy and security training
• Continuous monitoring for unauthorized access

uConnect is certified under the Texas Risk and Authorization Management Program (TX-RAMP) and has completed the HECVAT assessment used by higher education institutions.

Contact uConnect’s Privacy Officer at security@gouconnect.com. uConnect responds to all inquiries within 10 business days. You may also contact your university’s career center or institutional privacy/FERPA officer.

Your data is stored and transmitted through two primary infrastructure providers:

• MongoDB Atlas: uConnect uses MongoDB Atlas as its cloud database platform. Your profile, career activity, search history, affinity group memberships, and employment outcomes data are stored in MongoDB Atlas on US-based servers.
• Amazon Web Services (AWS): uConnect’s platform infrastructure runs on AWS. Student data is stored and transmitted through AWS services in US-based regions.

Both MongoDB and AWS are listed as subprocessors in uConnect’s Privacy Policy and are bound by data processing agreements that prohibit use of student data for any purpose other than providing the platform service. Data is not transferred outside the United States as part of normal platform operations.

When you use AI Search, your search query is transmitted to two third-party providers: Anthropic’s Claude API to generate results, and Langfuse, an AI observability platform that monitors the quality and reliability of the AI Search feature. Langfuse receives your first and last name, an internal uConnect user ID, your search query, and the AI-generated response for monitoring purposes. Your email address is not transmitted to Langfuse. Anthropic receives query content only and does not receive your name or any other direct identifier. Both providers are prohibited from using this data for any purpose other than providing their respective services to uConnect, and neither may use it for AI model training or commercial purposes.

Your AI Search queries are logged within the uConnect platform as part of your platform activity data. At this time, this activity is not surfaced in the career center staff view, though this may change in a future release. Query data transmitted to Anthropic and Langfuse is not retained by those providers beyond what is necessary to complete your request and perform quality monitoring.